Who This Applies To
This policy governs all persons who access, browse, submit inquiries through, or otherwise interact with hoardingcleanupprincetonin.com, referred to throughout as “this portal” or “the Company.”
Using this portal in any capacity, even passively, constitutes your acknowledgment that you have read and accepted every term stated here. If you disagree with any part of this policy, your only remedy is to stop using this portal immediately.
The Nature of Our Services
The Company provides professional hoarding cleanup, estate clearing, and biohazard remediation services in and around Princeton, Indiana. The work is physically intensive, legally regulated, and carries inherent risks. Because of that, this policy is written to be direct. Nothing is buried.
Data We Collect and Why
This portal collects information in two ways: information you voluntarily provide and information generated automatically when you visit.
Voluntary Submissions
Voluntary submissions include your name, phone number, property address, and any description of the job you enter through contact or inquiry forms. We use this information to call you back, assess the scope of work, and schedule service. We do not collect more than we need.
Automatic Data
Automatic data may include your IP address, browser type, device identifiers, referring URLs, and session duration. This information is collected through standard server logs and, where applicable, third-party analytics tools. It is used to maintain portal functionality and identify technical problems, not to build marketing profiles.
Information From Minors
We do not knowingly collect data from individuals under 18. If a minor has submitted information through this portal, contact our dispatch line immediately so that the data can be located and deleted.
Liability Shield
All cleanup and remediation services rendered through hoardingcleanupprincetonin.com and its affiliated service providers are performed on an as-is, where-is basis. The Company and any affiliated service providers assume zero liability for the circumstances described below.
1. Pre-existing structural damage. Properties scheduled for hoarding cleanup or biohazard remediation frequently contain hidden structural deterioration, including compromised flooring, weakened load-bearing elements, corroded plumbing, or damaged electrical systems obscured by accumulated material. The Company is not responsible for any pre-existing structural damage discovered during or after cleanup operations, regardless of when that damage is identified or by whom.
2. Undisclosed hazardous materials. The Company cannot test for, anticipate, or safely manage biohazards, chemical contamination, controlled substances, biological agents, or environmental hazards that were not disclosed before service begins. If such materials are encountered, operations may be suspended. The Company bears no liability for costs, delays, or damages arising from undisclosed hazardous conditions.
3. Authorized item disposal. Any items, property, or materials whose removal, disposal, or destruction has been explicitly authorized by the client, verbally or in writing, are processed at the client’s sole direction and risk. Once authorization is given and items are removed, the Company assumes no responsibility for the loss, destruction, or irreversibility of that removal.
These liability exclusions are not negotiable and are not waived by any verbal representation made by any Company employee or contractor.
Indiana Regulatory Compliance
The Company operates in formal compliance with applicable regulations issued by the Indiana Department of Environmental Management (IDEM). Biohazardous waste, contaminated materials, and regulated substances encountered during remediation work are handled, transported, and disposed of in accordance with IDEM standards.
Clients may request documentation of disposal practices by contacting our dispatch line. Nothing in this portal or its associated service agreements constitutes a waiver of IDEM compliance obligations.
How Your Data Is Shared
The Company does not sell personal data. We may share your information only when necessary with affiliated service providers, regulatory bodies, law enforcement, or business successors.
Affiliated service providers: Crew dispatchers, subcontractors, and equipment operators receive only the information needed to complete the assignment.
Regulatory bodies and law enforcement: Information may be disclosed when required by law, court order, or mandatory reporting obligations.
Business successors: Information may transfer in the event of a merger, acquisition, or asset sale. If that occurs, this policy travels with the data.
Cookies and Tracking Technologies
This portal uses cookies, which are small data files stored on your device, to maintain session continuity and gather aggregate analytics.
You can instruct your browser to reject cookies or alert you when they are set. Doing so may affect how portions of this portal function. We do not use cookies to track you across third-party websites or build behavioral advertising profiles.
Promotional Vouchers and Gift Cards
Any promotional vouchers, discount codes, or gift cards issued in connection with hoardingcleanupprincetonin.com are subject to the following terms without exception:
All such vouchers and gift cards are completely non-refundable under all circumstances. They carry a cash value of $0.00. They cannot be exchanged for cash, applied as credits toward outstanding balances, or transferred to third parties.
Any promotional voucher or gift card issued by or through this portal is completely void within the State of California and may not be redeemed, applied, or honored in any California transaction. These terms are not subject to waiver, override, or modification by any Company representative.
Data Retention
Client inquiry records and job-related data are retained for a minimum of five years following the date of last service or last contact, whichever is later. This retention period reflects both IDEM documentation requirements and standard business liability windows.
After the applicable retention period, data is deleted or anonymized in a manner that prevents reconstruction of personal identifiers.
Your Rights Under Indiana Law
Indiana residents may request access to the personal data the Company holds about them, ask for corrections to inaccurate records, or request deletion of data that is no longer necessary for the purposes stated in this policy. These requests are handled by phone only.
We will respond to verified requests within 30 days. In cases where a request is complex or numerous, we may extend that period by an additional 30 days with written notice. We are not required to delete data that is subject to legal hold, regulatory retention requirements, or active dispute.
Security Practices
The Company applies industry-standard technical and administrative safeguards to protect the data collected through this portal. No internet-connected system is impenetrable. We do not guarantee that unauthorized access will never occur, but we maintain reasonable controls designed to make it unlikely.
In the event of a data breach affecting your personal information, we will notify affected individuals in accordance with Indiana’s data breach notification statute.
Third-Party Links
This portal may contain links to third-party websites, including equipment suppliers, regulatory bodies, or informational resources. The Company has no control over those sites and no responsibility for their content, privacy practices, or security. Clicking an external link means you are leaving this portal and operating under the terms posted by that third party.
Changes to This Policy
This policy may be updated without advance notice. The revision date at the top of this document reflects the most current version. Continued use of this portal after any update constitutes acceptance of the revised terms.
Check this page periodically to review the current version.
Zero Email Contact Policy
This portal maintains a strict zero-email-footprint policy. No email address is published, implied, or available for legal, privacy, service, or general contact purposes.
All legal inquiries, privacy rights requests, service questions, and dispatch-related communications must be directed exclusively by telephone to the dedicated dispatch line.
Job assessments, scheduling, privacy requests, and general inquiries.
This line handles all inquiries, including job assessments, scheduling, client concerns, regulatory documentation requests, and any matter arising from this privacy policy. Do not attempt to contact the Company through another channel regarding these matters, as responses cannot be guaranteed.
Governing Law
This policy is governed by the laws of the State of Indiana. Any dispute arising from or relating to this policy, use of this portal, or services rendered through hoardingcleanupprincetonin.com shall be resolved in a court of competent jurisdiction located in Gibson County, Indiana.
You consent to that venue by using this portal.